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Welcome to Grobania, Kathleo!

Fear not! You are DEFINITELY NOT the only person experiencing this type of thing, after joining FOJG. We've had MAJOR computer problems, within FOJG, for MANY MONTHS now. It is, in part, why the FOJG presales are having to be delayed.

The following are the "OFFICIAL FOJG INSTRUCTIONS" concerning how to handle these sorts of problems:


"Trouble logging in? Forgot your FOJG password?


Please make sure that you are entering your password with the correct capitalization. The system is case sensitive, so you must enter your password exactly as you did when you registered for the FOJG Fan Club. Your password can be found in your membership confirmation email.

If you cannot find your password, please click on the "forgot your password?" link on the home page.

If you still have trouble logging in, please try deleting your temporary internet files and cookies. If that doesn't work, submit a support ticket to the FOJG Support Team and a representative will assist you further.



Trouble with your Welcome Package? Didn't get your patch or membership card?


Packages normally take 6-8 weeks from the day that you receive your membership confirmation email. We do not ship to PO Boxes.

If you have not received your package within 6-8 weeks from the date you received your membership confirmation email, then please submit a support ticket to the FOJG Team or Private Message the board moderator Wyatt on the boards with your full name, address and tshirt size so your order can be tracked. Please also note whether you are to receive the year 4 patch. We will do our best to take care of this right away!



Trouble logging onto the FOJG message board?

Please send your question to: wyattec@warnerreprise.com



Has it been 48 hours since you submitted a support ticket and still no response?

Please make sure to check your spam filter or junk mailbox as some email systems will mistakenly filter our support responses.

To view the status of a ticket already submitted Click here. You will need the Ticket ID and Key number that were sent to you via email immediately after you submitted your ticket. If you think you did not receive this email, check your spam filter or junk mailbox as some email systems will mistakenly filter these automated emails as spam.



Have you submitted a support ticket but forgotten your ticket's key number?

Please enter your email address in the field below to have information emailed to you about all the tickets you have created and the subject and identifying key number for each.


Email:

Do you have another question?

If you have another question please check the FAQ section before you submit a support inquiry ticket.


Submitting a support inquiry.

Please enter the required information in the following fields to submit a support ticket. You will receive a confirmation email immediately after submitting your ticket that will contain a unique Ticket ID and Key number. If you did not receive this email, check your spam filter or junk mailbox as some email systems will mistakenly filter these automated emails as spam. You will need to hold onto your Ticket ID and Key to check the status of your ticket and to reply to customer support responses.

Name:*
Email:*
Club Username:
Phone Number:
Operating System: Mac OS 9 Mac OS 10 Windows 95 Windows 98 Windows ME Windows 2000 Windows XP
Subject:*
Problem:*
Priority: Urgent High Medium Low
Department: GlobalPackagesPresalesLogin


* Required Fields


If you do not receive a response within 48 hours, please make sure to check your spam filter or junk mailbox as some email systems will filter our email responses.

If you are still having trouble please send our moderator Wyatt an email at wyattec@warnerreprise.com."


In my PERSONAL experience, following these "OFFICIAL INSTRUCTIONS" is a colossal WASTE OF TIME! It has been taking, on average, 2 - 6 WEEKS (or LONGER), to get any sort of response from ANYONE, once one has filled out a "Support Ticket" OR sent and e-mail/Private Mail message to our moderatory, Wyatt. He and the other FOJG/JG.com moderators, are responsible for moderating both Josh websites, as well as numerous other artists' websites, so they're wayyyyyyyy behind on addressing many issues. I would highly recommend that you TELEPHONE or WRITE to the Server of FOJG which is:

Sparkart, LLC
Phone number 1-510-420-0201, option 2 [no one ever answers the phone so just leave a message]
Address: P.O. Box 8639, Emoryville, CA 94662


WHEN they receive numerous phone calls about a computer/technical problem, it's AMAZING just HOW QUICKLY the issue gets SOLVED!


Best wishes to you! Hopefully, I'll see you soon, over in FOJG!

Janiece